• Complaints handling procedure

Equipment Leasing Solutions – Complaints handling procedure

It is the aim of ELS to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.

If you have a complaint

In the unlikely event that you have a complaint about our service, please contact us:

  • In writing: Shire House, 4 Long Street, Stoney Stanton, Leicester, LE9 4DQ

  • By telephone:  0116 389 3839

We will acknowledge your complaint within [five working days]. We aim to resolve complaints within [two weeks] and to provide a final response to all complaints within [four weeks].

If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS). This applies to consumers and most small businesses. Details of which businesses can use the service are available at https://sme.financial-ombudsman.org.uk/complain/can-help.

You must contact FOS within six months of the date of our final response letter to you.

They can be contacted in the following ways:

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Equipment Leasing Solutions Limited (with the trading name ELS) is authorised and regulated by the Financial Conduct Authority. Our firm reference number is 744837. We are a credit broker and not a lender. We will earn a commission if you take out a finance agreement and we do not charge a fee for our services. - Enfold Theme by Kriesi