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Equipment Leasing Solutions – Complaints handling procedure

It is the aim of ELS to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our customers.

If You Have A Complaint

In the unlikely event that you have a complaint about our service, please contact us:

  • In writingShire House 4 Long Street Stoney Stanton Leicester LE9 4DQ
  • By telephone0116 389 3839
  • Emailinfo@els.lease

If you are not satisfied with our response to your complaint

We will acknowledge your complaint within [five working days]. We aim to resolve complaints within [two weeks] and to provide a final response to all complaints within [four weeks].

If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS). This applies to consumers and most small businesses. Details of which businesses can use the service are available at https://sme.financial-ombudsman.org.uk/complain/can-help.

You must contact FOS within six months of the date of our final response letter to you.

They can be contacted in the following ways:

  • By post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  • By telephone: 0300 123 9123
  • Email: complaint.info@financial-ombudsman.org.uk
  • Website: financial-ombudsman.org.uk

Why not try our ELS finance calculator to get an idea of your monthly payments?

Loan Calculator
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*For illustration purposes only.  This is not an offer or quote for finance. if you are new start business or educational / local authority entity these guidelines rates are not applicable.  Please contact us direct for a quote. 

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