We will acknowledge your complaint within [five working days]. We aim to resolve complaints within [two weeks] and to provide a final response to all complaints within [four weeks].
If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS). This applies to consumers and most small businesses. Details of which businesses can use the service are available at https://sme.financial-ombudsman.org.uk/complain/can-help.
You must contact FOS within six months of the date of our final response letter to you.
They can be contacted in the following ways: